In order to have your website launched within the timeframe discussed with your marketing representative, we will need to receive all of the information and materials needed to complete your site. We must receive this information and these materials in a timely manner, or you will risk deviating from the schedule and significantly delaying the launch of your site beyond the quoted timeframe. Please review the Website Process if you haven’t already. Understanding this document is vital to the project being completed in a timely manner. The estimates of time spent on your project in the Website Process document are based on our experience, and also assume the client remains on schedule.
Please observe the following policies and procedures:
Deviating from the system that we have created and put into place based on years of experience will cause your project to lose its place on our production schedule and extend the timeframe for its completion.
A lack of responsiveness to our phone calls and emails will cause your project to lose its place on our production schedule, delaying its progress and completion.
Failure to provide us with the information and materials we need within the allotted time will cause your project to lose its place on our production schedule, delaying its progress and completion.
Our production schedule is built based on the information we have received from each of our clients. We cannot predict when we might receive any given information from any given client. Due to the volume of clients we are working with, it can take multiple business days for your project to be put back into the production schedule. The longer you take to get us any requested information, the longer it will take to get you back into the schedule. There is only so much we can schedule for each week, and what we schedule is based on when we receive information needed to move forward to the next step on any given project.
Any deadlines associated with your project (for example, advertisements you have scheduled to run, events you have coming up, important times of the year for your business, etc.) must be established before the project begins. We will not be able to clear out our schedule to get your project done if a previously unknown deadline is brought to our attention halfway through a project. To manipulate the schedule in this manner would be unfair to our other clients.
If we have not heard from you for a period of thirty (30) days, you will lose your place on our schedule. There is no guarantee when we will be able to get your project back on schedule once this stage is reached.
Throughout the course of the process, you will be asked for your approval on several aspects of your new website (the Navigation, the homepage design, the photos, the project site, etc.). Once approval is given on any aspect of the site, we will move forward immediately. Any changes you wish to make thereafter will be subject to additional charges.
Each of our quotes are based on the total time the project is allotted. Going over your time budget will incur additional costs. Our number one priority is getting you your completed website without going over the budget. Due to this, extensive phone calls, excessive back and forth, and continual changes are to be avoided if at all possible. Time spent discussing your project is already budgeted.
In an effort to be as efficient and as cost-effective as possible, our process is designed to be completed in stages. It is therefore of vital importance that any changes or edits you wish to make at the key points of the process be given to us all at once, so that they may all be done at the same time. This policy is designed to keep your costs down.
If for any reason, your test site is built and not approved for launch for over a week you will be charged for hosting at a rate of $19.99/month from that point forward. We will use the credit card we have on file for this charge. Once the test site is built, we have to pay to have it hosted and cannot afford to pay for your test site’s hosting indefinitely.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site-place an order-fill out a form-respond to a survey-subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Greater Works Business Services LLC collects and uses Users personal information for the following purposes:
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emailsThe email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website\’s own terms and policies.
Compliance with children\’s online privacy protection act
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Greater Works Business Services LLC
PO Box 550212, Birmingham, AL 35255